Privacy Policy
Basic policy
Edenred Japan Co., Ltd. (hereinafter, “our company”) considers it an important responsibility of our company to properly protect the personal information of all those who are entrusted to us. Our company has established this privacy policy regarding the handling of personal information, and will handle personal information (meaning “personal information” as defined in the Personal Information Protection Act) appropriately in compliance with laws and regulations regarding personal information protection (hereinafter, “Personal Information Protection Act”), national guidelines, and other standards.
Purpose of use of personal information
In order to provide better services, improve customer experience, and maintain and improve our business and operations, we will collect personal information in an appropriate manner in compliance with laws and regulations, and use it for the purposes of use that we have notified or publicly announced in advance, including the purposes of use listed below. If we wish to add or change the purposes of use, we will request new consent from the customer.
❚ Personal information of customers who use our services (※)
※Our services include the administrator portal site, user portal (browser version, MyEdenred app), affiliated store search site, and customer support via telephone/email, etc.。
- To send items and documents necessary for the provision of our services
- To manage user information necessary to provide our services
- To protect and enforce our contractual and legal rights and obligations
- To notify you of information regarding maintenance, malfunctions, etc. regarding our services
- To inform you of campaigns, events, etc. related to our services
- To verify your identity
- To respond to your inquiries and requests
- To request your cooperation in completing a survey to improve our services
- To create statistical data that has been processed so that individuals cannot be identified
❚ Personal information of customers of our service affiliated stores
- To respond to your inquiries and requests
- To make necessary business-related contact
- To manage information about affiliated companies and stores
- To send items and documents necessary for the provision of our services
- To protect and enforce our contractual and legal rights and obligations
❚ Personal information of customers who make inquiries or request documents through our website, sign up for our e-mail newsletter, register to participate in events or seminars hosted, co-hosted or sponsored by our company, exchange business cards with our employees, or make inquiries by e-mail, fax, telephone, etc.
- To respond to your inquiries and requests
- To manage sales activities and business opportunities
- To provide information about the functions and services of our services, information about seminars and events, information about campaigns, etc., and other information about our company via email, fax, telephone, etc.
- To improve our services and to request your cooperation in marketing research questionnaires
- To provide customized information and advertisements on our website and in emails sent by our company
- To understand and analyze usage status in order to improve our website
❚ Personal information of our business partners and customers
- To make necessary business-related contact
- To manage sales activities and business opportunities
❚ Personal information of those who apply for employment with our company
- To conduct recruitment selection
- To contact and provide information regarding recruitment selection
- To carry out employment procedures upon hiring
❚ Employee personal information
- To carry out human resources and labor management
Safety control measures
We implement the following safety management measures to protect personal information.
- In order to protect your personal information from loss, destruction, unauthorized use, unauthorized alteration, access, disclosure, or similar risks, we will implement appropriate information security and technical measures (such as data encryption, firewalls, secure network protocols, etc.), review them from time to time, and make any necessary corrections.
- We will provide employees with training on personal information protection and information security as needed.
- We manage entrance and exit to work areas where personal information is handled, and restrict access to systems that manage personal information to only a limited number of employees.
- We will implement information security measures such as installing antivirus software on business terminals that handle personal information.
- We will strive to keep the personal information we obtain up-to-date and accurate, and will electronically delete or physically dispose of personal information once its intended use has ended in a secure manner.
Provision to third parties
We may use a third-party advertising service to deliver ads based on the history of access to our website using information such as cookies, or deliver ads using Facebook custom audiences based on hashed personal information of customers. In addition to the above, we will not provide personal information to third parties without the prior consent of the individual, except in the following cases.
- When required by law
- When it is necessary to cooperate with a national government agency or local government entity in carrying out legally required business, and obtaining consent from the individual may impede said business.
Cookies etc.
We may use cookies and web beacons (hereinafter referred to as “Cookies”) on our website and in emails we distribute to obtain website activity history and email opening history. We may also use Cookies in conjunction with personal information, or use third-party cookies when using access analysis tools or ad distribution services provided by third parties.
A cookie is a small piece of information sent from a web server to your browser, and is a technology that allows the web server to identify the browser you are using by storing the cookie in your browser. Cookies are used to improve your website experience and provide customized content. You can reject cookies by changing your browser settings, but please note that in this case, the website may not display correctly or some functions may not be available.
A web beacon is a small piece of image information embedded in websites and emails that is a technology that can measure website access analysis and email open status.
About consignment
We may outsource the handling of all or part of the personal information we have acquired. In that case, we will select a party that meets a sufficient level of protection and take appropriate measures through contracts, etc.
Disclosure, deletion, correction, suspension of use, complaints, etc. of personal information
If you request the disclosure, deletion, correction, addition, suspension of use, suspension of provision to a third party, or erasure of your personal information, we will respond to your request in a reasonable period and scope in accordance with the relevant laws and regulations and in the format specified by our company. If you wish to do so, please contact us at the following desk. Please note that when notifying the purpose of use or disclosing personal information or records of third-party provision, you may be required to pay a fee of 540 yen per request and submit identification documents specified by our company. Please also contact us at the following desk for complaints or other inquiries regarding the handling of personal information. We take such questions and opinions seriously, maintain confidentiality, and respond within a reasonable timeframe.
[Personal Information Inquiry Desk]
Edenred Japan Co., Ltd.
7F Ark Hills South Tower, 1-4-5 Roppongi, Minato-ku, Tokyo 106-0032
TEL: 03-3233-8121 [Telephone reception hours: 9:30AM – 5:30PM (weekdays only)]
Links to other companies’ websites
In order to provide customers with useful information and services on our website, we provide links to the websites of other companies. We bear no responsibility for the management of any personal information collected on linked websites. Please use these websites at your own discretion.
Changes to the Privacy Policy
This Privacy Policy may be changed without notice as necessary, such as changes in laws and regulations or changes in business operations. In the event of any changes, we will notify you by posting the latest Privacy Policy on our website. Please visit our website regularly to check the latest Privacy Policy. Changes to this Privacy Policy will be effective when they are posted on our website.
